Smile Travels

Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, YOU MUST DISCONTINUE USING THIS WEBSITE.

Welcome to Smile Travels. By using this Website, you unconditionally and irrevocably confirm, agree and accept all of the terms and conditions contained herein and any other legal notices, policies, and guidelines linked to these Terms and Conditions (Agreement).

Any and all statements made in these Terms & Conditions related to Smile Travels are also made on behalf of our affiliates, subsidiaries and parent companies, including all disclaimers. Smile Travels does not act as principal but makes arrangements with third-party vendors, such as, but not limited to airlines, hotels, car rental agencies, tour operators and consolidators, for travel-related services which include, air transportation, lodging, and car rental. By using this Site, you acknowledge that the rates offered by Smile Travels and affiliate companies are a result of negotiation between Smile Travels and the Travel Suppliers and include certain fees retained by them for their services, taxes and other charges. When booking with any Travel Supplier through this Site, you authorize Smile Travels and affiliate companies to book reservations or enter a contract on your behalf with Travel Suppliers for the total price displayed, including such fees and any applicable taxes or charges related to the Travel Supplier’s or Smile Travels services.

Smile TravelsĀ  shall not be liable for errors or inaccuracies on the Site, or the failure of Travel Suppliers from whom you obtain services through this Site, including but not limited to airlines, hotels, car rental agencies, tour operators and consolidators, vacation packages, activities suppliers, traveler assist service providers and insurance providers. Smile Travels, in providing travel management services, does not endorse, guarantee or ensure the products or services, which are provided by an external supplier, the financial position of such suppliers or the reimbursement to you from any loss as a result of the financial condition of such supplier and technical errors. In the event that a supplier defaults prior to providing the service to you where a payment has been made, your sole recourse for a refund shall be the defaulting supplier unless such loss was caused solely by Smile Travels. Except as expressly stated herein, Smile Travels assumes no responsibility for actions relating to travel services beyond the control of Smile Travels or its employees. Smile Travels is not responsible or liable for any act, error, omission, injury, loss, accident, damage, delay, nonperformance, irregularity, or any consequence thereof, which may be occasioned through neglect, or default or any other act or inaction of any Travel Supplier. Smile Travels shall not be liable for any fluctuation in price or change in schedule or equipment or accommodations for any travel service, which occurs subsequent to booking and payment for such service. Smile Travels shall not be liable for any cancellation, overbooking, delay, re-routing, strike, any weather occurrence or governmental occurrence as it affects your travel reservation made with us. Smile Travels shall not be liable for the depiction of travel products and services made available by any supplier of travel products and services, including but not limited to photographs, listed amenities, ratings, and discounts. Smile Travels acts as a service that provides value-added service to retail travel agents and consumers. Smile Travels has no control over and assumes no liability for the actions of the suppliers from whom it obtains travel products or services. Smile Travels shall not be liable for final currency conversion or rates when paid after a travel reservation is made with us for international travel products and services. You agree and acknowledge that currency rates vary and any quoted price on the Site in local currency is a guideline, and not binding on the side in local currency is a guideline, and not binding on the travel supplier or us. Once certain travel reservations are made and paid for, that may be completely non-refundable or there may be a penalty involved in cancellation or seeking a refund from the supplier of travel products and services. Once tickets have been issued there may be a penalty involved for cancellations and refunds. We do not have control over printed prices on the tickets, although some tickets may have BT (Bulk fare) printed on them, some may have a specific value on them, which may be different (lower or higher) than the fare collected. Discounts offered may vary depending on a number of factors including Airlines utilized, class of service, destination, time of year (low, mid or high season), advance notice provided, minimum stay requirements fulfilled and flight load. Smile Travels does not guarantee, endorse, validate or promote other advertiser’s products and services that are advertised on our Site. By booking with us a contract may be formed between you and a Travel Supplier, and additional Terms & Conditions may apply to your booking and purchase of travel-related goods and services. You hereby agree to be bound by all the Terms & Conditions of purchase imposed by any Travel Supplier with whom you choose to contract, including, but not limited to, payment of all amounts when due and compliance with the Travel Supplier’s rules and restrictions regarding availability and use of fares, products, or services. Some Travel Suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your stay or during the use of the reserved products or services. Such a deposit is unrelated to any payment received by Smile Travels for your hotel, car or airline ticket booking. You understand that any violation of a Travel Supplier’s rules and restrictions may result in the cancellation of your reservation(s), in denial of access to the respective Service Element or services, in your forfeiting any amount paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.

Any loss of or damage to property or injury to any person caused by reason of any defect, negligence, or other wrongful act or omission of, or any failure of performance of any kind by any Travel Supplier;

Any inconvenience, loss of enjoyment, mental distress or other similar matter;

Any delayed departure, missed connections, substitutions of accommodations, terminations of service, or changes in fares and rates;

Any cancellation or double-booking of reservations or tickets beyond the reasonable control of Smile Travels; and

Any claim of any nature arising out of or in connection with air or other transportation services, products or other features performed (or not) or occurring (or not) in connection with your itinerary.

For the avoidance of doubt (and without limiting the foregoing), Smile Travels does not assume any liability whatsoever for canceled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the relevant airline.

We accept credit cards and debit cards issued in Bangladesh and several other countries as listed in the billings section. We also accept Cash in Office, bKash, Online Bank Transfer, etc. methods as well.

Please note: all hotel, car rental and tour/activity bookings are only confirmed upon delivery of complete confirmation details to the email you provided with your reservation. In some cases, pre-payment may be required to receive confirmation. In order to provide you with further protection, when certain transactions are determined to be high-risk by our systems, we will not process such transactions unless our credit card verification gateway team has determined that it’s safe to process them. In order to establish the validity of such transactions, we may contact you or your bank.

Most tickets are electronic (e-Tickets). If an e-ticket is generated the ticket information will be available on the airline’s Site. All bookings and fares are not guaranteed until ticketed by the supplier. For Air tickets, hotels, car rentals, and vacation packages, bookings are not guaranteed unless you receive a confirmation number by email.

Smile Travels bears no responsibility in the event your credit or debit card is not approved or charged. There can be many reasons why your credit or debit card may not have been approved or charged. Examples of these maybe: airline could not confirm the booking, fare increased since payment information was submitted and prior to ticketing; or sufficient funds not available on the credit card. In such instances where the fare may have increased, you will be provided with alternate options and you have the right to cancel the booking at no cost to you. When the booking is ticketed at the cost originally quoted to you the ticket becomes non-refundable and non-cancellable. Smile Travels uses stringent safety measures for credit card payment processing. Fraudulent transactions, if any, are reported to airport security, airlines and other law enforcement. You agree to be liable for any and all credit card payments and you agree not to dispute charges after the purchase has been made and your tickets and/or other products have been delivered by email confirmation or have been shipped to you.

Online credit card transactions are authorized at the time a user or anyone acting on their behalf accepts these Terms & Conditions and continues with the purchase. When certain transactions are determined to be high risk by our systems, we will not process such transactions unless our credit card verification team has determined that it’s safe to process them. In order to establish the validity of such transactions, we may contact you or your bank.

Please note that your seats, meals, frequent flyer and other special requests are requests only. The airline reserves the right to apply any revisions to the requested seat allocation without notification. All requests should be verified with the airline. We do not guarantee you will be assigned the seat you have requested. We also do not guarantee that your meal, frequent flyer and other special requests will be confirmed by the airline. It is therefore recommended you contact your airline directly to confirm these requests.

If you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. We recommend traveling light to reduce these costs. To find the additional weight baggage fees for each airline, please visit our Booked Airline page. These fees are to be paid directly to airline upon using such service. We make an effort to keep the baggage fees table updated but we recommend you contact the airline directly for the latest fees on check baggage and policy as it relates to baggage.

When there are two or more airlines involved for connecting flights, you may have to reclaim your bags at the connecting airport and check-in again to continue your journey. In these cases, if you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. We recommend traveling light to reduce these costs.

All Airlines have differing rules and policies regarding schedule changes, which are beyond our control. Due to the operational needs of each airline, changes are often made to the flights that they are currently operating. Often these changes are a prediction of travel needs for a future date but can also reflect same-day changes. Types of changes could be flight number changes, time changes, routing, date changes and or cancellations. Cancellations include when an airline has stopped or temporarily canceled service to certain cities, or stopped service on certain days of the week.

Smile Travels does not assume any liability whatsoever for canceled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.

We make every attempt to notify the customer of any schedule changes. It is always best to contact the airline to reconfirm your flights within 72 hours of departure.

It is always important for the customer to reconfirm their flights with the airlines 24 to 72 hours prior to departure, especially if they are already traveling. You should periodically check emails for updates regarding flight schedules and respond in a timely manner.

All customers are advised to verify travel documents (transit visa/entry visa) for the country through which they are transiting and/or entering. Smile Travels will not be responsible if proper travel documents are not available and you are denied entry or transit into a Country. Your transaction with Smile Travels does not guarantee entrance to the country of destination. Traveler understands that Smile Travels accepts no responsibility for determining passenger’s eligibility to enter or transit through any specific country. Information, if any, given by Smile Travels employees must be verified with government authorities. Such information does not imply responsibility on Smile Travels behalf.

Smile Travels is not responsible for any tickets that could not be processed due to inaccurate and/or incomplete verification of credit card information, and/or credit card decline and/or due to technical glitches. Smile Travels will make every effort to provide alternative flight/fare options. If we are unsuccessful in contacting you, we reserve the right to cancel your booking. Smile Travels will not be responsible for any fare increase and you have to pay the extra amount, otherwise, the booking will be canceled. All fares are not guaranteed until ticketed.

It is the responsibility of the traveler who has booked with us online or has made the booking directly with a customer service agent to review and reconfirm names, dates, flight numbers, airlines and routing including all airport charges. If you discover any discrepancy in your itinerary, you are requested to immediately contact a Smile Travels customer service agent within 2 hours from the time the booking was completed. If you fail to contact us by phone within 2 hours of completing the booking, we shall consider the booking you have made to be acceptable to you and we do not assume any liability thereafter for any discrepancy in your booking. You are requested to review and save the itinerary.

Photos of the hotel and information provided regarding the service, amenities, products, etc. have been provided to us by the supplier. Smile Travels accepts no responsibility for any changes that the supplier has not updated Specific features such as bedding type or non-smoking rooms are simply a request and not guaranteed unless otherwise specified by the hotel. While most hotels will strive to honor your requests, neither Smile Travel nor the hotel will guarantee that your request will be honored. These rates will require you to present identification at the time of check-in to prove that you’re eligible for those special rates. Hotel properties are not obligated to honor these rates if you do not qualify or if you don’t have identification confirming your eligibility. No refunds will be issued for unused room nights due to early departures. Some hotels offer an Airport Shuttle as an extra service. You should always contact the hotel prior to check-in to find out availability and pricing. Booking Bonus that is offered by the hotels, such as free breakfast, tours, etc. are all subject to change and availability and are controlled by the hotel directly.

Prepaid Reservations are charged to your credit card at the time of booking. This charge includes Full Base Amount (room only) of the reservation. Resort fees, energy surcharges and cleaning fees, may be charged on a daily basis. They also will collect for incidentals such as meals, movies, games, wet bar, parking, and phone calls. Rates are only guaranteed at the time of booking.

Some hotels will require a voucher at check-in. Smile Travels will send the voucher to the email address supplied to us when your booking was made. It is always recommended you have a copy of your email confirmation with you at check-in.

Meal Plan is the sort of dining arrangement that you have selected for your hotel stay. For example, you may have selected a hotel which cooks all your meals for you and which are included in the price. Or, you may have selected an apartment with cooking facilities, which means you arrange your own meals. Meal Plan meanings and abbreviations are as follows:

Room Only (RO) means that no meals will be included in the price you have paid for your accommodation/vacation package.

Bed and Breakfast (BB) means that breakfast is included in the price you have paid for your accommodation/vacation package.

Photos of the hotel and information provided regarding the service, amenities, products, etc. have been provided to us by the supplier. Smile Travels accepts NO RESPONSIBILITY for any changes that the supplier has not updated. Specific features such as bedding type or non-smoking rooms are simply a request and not guaranteed unless otherwise specified by the hotel. While most hotels will strive to honor your requests, neither Smile Travels nor the hotel will guarantee that your request will be honored.

Any changes or cancellations should be requested by calling customer service. A No-Show is when you fail to show up to check-in for your reservation without prior notification. If you are not going to check-in for your reservation you will need to contact the hotel directly. Depending on the hotel restrictions you may be charged penalties or lose the entire pre-paid or deposit amount of your booking.

Hotels may take up to 72 hours to return a confirmation number. The process starts when you book the hotel on our Site. We will send you an email stating that your reservation is confirmed. This is to let you know that we have received your request. If you do not receive any email communication from Smile Travels, please email at smiletravelsbd@gmail.com and include the confirmation number and a contact phone number. We suggest you reconfirm your hotel reservation 24 hours prior to check-in. In many cases, the hotel will not receive the actual guest name until 72 hours prior to arrival. Your reservation is secured and guaranteed once you have received the final confirmation email and or voucher. We recommend you contact the property within three (3) days of your scheduled arrival to confirm your details.

We reserve the right to be indemnified by you in full against all loss, costs, damages, charges, and expenses incurred by us as a result of any cancellation for any reason.

You must call Smile Travels if you have any issues during check-in or check-out. Many issues may be resolved by a simple phone call.

We and our service providers may collect Personal Information in a variety of ways. We may collect Personal Information through the Services, such as when you make a booking or register for a promotion. We may collect Personal Information from you offline, such as when you contact customer service. We may receive your Personal Information from other sources, such as public databases, joint marketing partners, social media platforms (including from people with whom you are friends or otherwise connected), and other third parties, to the extent permitted by applicable law.

END

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, YOU MUST DISCONTINUE USING THIS WEBSITE.

Welcome to Smile Travels. By using this Website, you unconditionally and irrevocably confirm, agree and accept all of the terms and conditions contained herein and any other legal notices, policies, and guidelines linked to these Terms and Conditions (Agreement).

Any and all statements made in these Terms & Conditions related to Smile Travels are also made on behalf of our affiliates, subsidiaries and parent companies, including all disclaimers. Smile Travels does not act as principal but makes arrangements with third-party vendors, such as, but not limited to airlines, hotels, car rental agencies, tour operators and consolidators, for travel-related services which include, air transportation, lodging, and car rental. By using this Site, you acknowledge that the rates offered by Smile Travels and affiliate companies are a result of negotiation between Smile Travels and the Travel Suppliers and include certain fees retained by them for their services, taxes and other charges. When booking with any Travel Supplier through this Site, you authorize Smile Travels and affiliate companies to book reservations or enter a contract on your behalf with Travel Suppliers for the total price displayed, including such fees and any applicable taxes or charges related to the Travel Supplier’s or Smile Travels services.

Smile TravelsĀ  shall not be liable for errors or inaccuracies on the Site, or the failure of Travel Suppliers from whom you obtain services through this Site, including but not limited to airlines, hotels, car rental agencies, tour operators and consolidators, vacation packages, activities suppliers, traveler assist service providers and insurance providers. Smile Travels, in providing travel management services, does not endorse, guarantee or ensure the products or services, which are provided by an external supplier, the financial position of such suppliers or the reimbursement to you from any loss as a result of the financial condition of such supplier and technical errors. In the event that a supplier defaults prior to providing the service to you were a payment has been made, your sole recourse for a refund shall be the defaulting supplier unless such loss was caused solely by Smile Travels. Except as expressly stated herein, Smile Travels assumes no responsibility for actions relating to travel services beyond the control of Smile Travels or its employees. Smile Travels is not responsible or liable for any act, error, omission, injury, loss, accident, damage, delay, nonperformance, irregularity, or any consequence thereof, which may be occasioned through neglect, or default or any other act or inaction of any Travel Supplier. Smile Travels shall not be liable for any fluctuation in price or change in schedule or equipment or accommodations for any travel service, which occurs subsequent to booking and payment for such service. Smile Travels shall not be liable for any cancellation, overbooking, delay, re-routing, strike, any weather occurrence or governmental occurrence as it affects your travel reservation made with us. Smile Travels shall not be liable for the depiction of travel products and services made available by any supplier of travel products and services, including but not limited to photographs, listed amenities, ratings, and discounts. Smile Travels acts as a service that provides value added service to retail travel agents and consumers. Smile Travels has no control over and assumes no liability for the actions of the suppliers from whom it obtains travel products or services. Smile Travels shall not be liable for final currency conversion or rates when paid after a travel reservation is made with us for international travel products and services. You agree and acknowledge that currency rates vary and any quoted price on the Site in local currency is a guideline, and not binding on the side in local currency is a guideline, and not binding on the travel supplier or us. Once certain travel reservations are made and paid for, that may be completely non-refundable or there may be a penalty involved in cancellation or seeking a refund from the supplier of travel products and services. Once tickets have been issued there may be a penalty involved for cancellations and refunds. We do not have control over printed prices on the tickets, although some tickets may have BT (bulk fare) printed on them, some may have a specific value on them, which may be different (lower or higher) than the fare collected. Discounts offered may vary depending on a number of factors including Airlines utilized, class of service, destination, time of year (low, mid or high season), advance notice provided, minimum stay requirements fulfilled and flight load. Smile Travels does not guarantee, endorse, validate or promote other advertiser’s products and services that are advertised on our Site. By booking with us a contract may be formed between you and a Travel Supplier, and additional Terms & Conditions may apply to your booking and purchase of travel-related goods and services. You hereby agree to be bound by all the Terms & Conditions of purchase imposed by any Travel Supplier with whom you choose to contract, including, but not limited to, payment of all amounts when due and compliance with the Travel Supplier’s rules and restrictions regarding availability and use of fares, products, or services. Some Travel Suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your stay or during the use of the reserved products or services. Such a deposit is unrelated to any payment received by Smile Travels for your hotel, car or airline ticket booking. You understand that any violation of a Travel Supplier’s rules and restrictions may result in the cancellation of your reservation(s), in denial of access to the respective Service Element or services, in your forfeiting any amount paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.

Any loss of or damage to property or injury to any person caused by reason of any defect, negligence, or other wrongful act of omission of, or any failure of performance of any kind by any Travel Supplier;

Any inconvenience, loss of enjoyment, mental distress or other similar matter;

Any delayed departure, missed connections, substitutions of accommodations, terminations of service, or changes in fares and rates;

Any cancellation or double-booking of reservations or tickets beyond the reasonable control of Smile Travels; and

Any claim of any nature arising out of or in connection with air or other transportation services, products or other features performed (or not) or occurring (or not) in connection with your itinerary.

For the avoidance of doubt (and without limiting the foregoing), Smile Travels does not assume any liability whatsoever for canceled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the relevant airline.

We accept credit cards and debit cards issued in Bangladesh and several other countries as listed in the billings section. We also accept Cash in Office, bKash, Online Bank Transfer, etc. methods as well.

Please note: all hotel, car rental, and tour/activity bookings are only confirmed upon delivery of complete confirmation details to the email you provided with your reservation. In some cases, pre-payment may be required to receive confirmation. In order to provide you with further protection, when certain transactions are determined to be high-risk by our systems, we will not process such transactions unless our credit card verification gateway team has determined that it’s safe to process them. In order to establish the validity of such transactions, we may contact you or your bank.

Most tickets are electronic (e-Tickets). If an e-ticket is generated the ticket information will be available on the airlines” Site. All bookings and fares are not guaranteed until ticketed by the supplier. For Air tickets, hotels, car rentals, and vacation packages, bookings are not guaranteed unless you receive a confirmation number by email.

Smile Travels bears no responsibility in the event your credit or debit card is not approved or charged. There can be many reasons why your credit or debit card may not have been approved or charged. Examples of these maybe: airline could not confirm the booking, fare increased since payment information was submitted and prior to ticketing; or sufficient funds not available on the credit card. In such instances where the fare may have increased, you will be provided with alternate options and you have the right to cancel the booking at no cost to you. When the booking is ticketed at the cost originally quoted to you the ticket becomes non-refundable and non-cancellable. Smile Travels uses stringent safety measures for credit card payment processing. Fraudulent transactions, if any, are reported to airport security, airlines and other law enforcement. You agree to be liable for any and all credit card payments and you agree not to dispute charges after the purchase has been made and your tickets and/or other products have been delivered by email confirmation or have been shipped to you.

Online credit card transactions are authorized at the time a user or anyone acting on their behalf accepts these Terms & Conditions and continues with the purchase. When certain transactions are determined to be high risk by our systems, we will not process such transactions unless our credit card verification team has determined that it’s safe to process them. In order to establish the validity of such transactions, we may contact you or your bank.

Please note that your seats, meals, frequent flyer and other special requests are requests only. The airline reserves the right to apply any revisions to the requested seat allocation without notification. All requests should be verified with the airline. We do not guarantee you will be assigned the seat you have requested. We also do not guarantee that your meal, frequent flyer and other special requests will be confirmed by the airline. It is therefore recommended you contact your airline directly to confirm these requests.

If you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. We recommend traveling light to reduce these costs. To find the additional weight baggage fees for each airline, please visit our Booked Airline page. These fees are to be paid directly to airline upon using such service. We make an effort to keep the baggage fees table updated but we recommend you contact the airline directly for the latest fees on check baggage and policy as it relates to baggage.

When there are two or more airlines involved for connecting flights, you may have to reclaim your bags at the connecting airport and check-in again to continue your journey. In these cases, if you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. We recommend traveling light to reduce these costs.

All Airlines have differing rules and policies regarding schedule changes, which are beyond our control. Due to the operational needs of each airline, changes are often made to the flights that they are currently operating. Often these changes are a prediction of travel needs for future dates but can also reflect same-day changes. Types of changes could be: flight number changes, time changes, routing, date changes and or cancellations. Cancellations include when an airline has stopped or temporarily canceled service to certain cities, or stopped service on certain days of the week.

Smile Travels does not assume any liability whatsoever for canceled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.

We make every attempt to notify the customer of any schedule changes. It is always best to contact the airline to reconfirm your flights within 72 hours of departure.

It is always important for the customer to reconfirm their flights with the airlines 24 to 72 hours prior to departure, especially if they are already traveling. You should periodically check emails for updates regarding flight schedules and respond in a timely manner.

All customers are advised to verify travel documents (transit visa/entry visa) for the country through which they are transiting and/or entering. Smile Travels will not be responsible if proper travel documents are not available and you are denied entry or transit into a Country. Your transaction with Smile Travels does not guarantee entrance to the country of destination. Traveler understands that Smile Travels accepts no responsibility for determining passenger’s eligibility to enter or transit through any specific country. Information, if any, given by Smile Travels employees must be verified with government authorities. Such information does not imply responsibility on Smile Travels behalf.

Smile Travels is not responsible for any tickets that could not be processed due to inaccurate and/or incomplete verification of credit card information, and/or credit card decline and/or due to technical glitches. Smile Travels Travels will make every effort to provide alternative flight/fare options. If we are unsuccessful in contacting you, we reserve the right to cancel your booking. Smile Travels will not be responsible for any fare increase and you have to pay the extra amount, otherwise, the booking will be canceled. All fares are not guaranteed until ticketed.

It is the responsibility of the traveler who has booked with us online or has made the booking directly with a customer service agent to review and reconfirm names, dates, flight numbers, airlines and routing including all airport charges. If you discover any discrepancy in your itinerary, you are requested to immediately contact a Smile Travels customer service agent within 2 hours from the time the booking was completed. If you fail to contact us by phone within 2 hours of completing the booking, we shall consider the booking you have made to be acceptable to you and we do not assume any liability thereafter for any discrepancy in your booking. You are requested to review and save the itinerary.

Photos of the hotel and information provided regarding the service, amenities, products, etc. have been provided to us by the supplier. Smile Travels accepts no responsibility for any changes that the supplier has not updated Specific features such as bedding type or non-smoking rooms are simply a request and not guaranteed unless otherwise specified by the hotel. While most hotels will strive to honor your requests, neither Smile Travel nor the hotel will guarantee that your request will be honored. These rates will require you to present identification at the time of check-in to prove that you’re eligible for those special rates. Hotel properties are not obligated to honor these rates if you do not qualify or if you don’t have identification confirming your eligibility. No refunds will be issued for unused room nights due to early departures. Some hotels offer an Airport Shuttle as an extra service. You should always contact the hotel prior to check-in to find out availability and pricing. Booking Bonus that is offered by the hotels, such as free breakfast, tours, etc. are all subject to change and availability and are controlled by the hotel directly.

Prepaid Reservations are charged to your credit card at the time of booking. This charge includes Full Base Amount (room only) of the reservation. Resort fees, energy surcharges and cleaning fees, may be charged on a daily basis. They also will collect for incidentals such as meals, movies, games, wet bar, parking, and phone calls. Rates are only guaranteed at the time of booking.

Some hotels will require a voucher at check-in. Smile Travels will send the voucher to the email address supplied to us when your booking was made. It is always recommended you have a copy of your email confirmation with you at check-in.

Meal Plan is the sort of dining arrangement that you have selected for your hotel stay. For example, you may have selected a hotel which cooks all your meals for you and which are included in the price. Or, you may have selected an apartment with cooking facilities, which means you arrange your own meals. Meal Plan meanings and abbreviations are as follows:

Room Only (RO) means that no meals will be included in the price you have paid for your accommodation/vacation package.

Bed and Breakfast (BB) means that breakfast is included in the price you have paid for your accommodation/vacation package.

Photos of the hotel and information provided regarding the service, amenities, products, etc. have been provided to us by the supplier. Smile Travels accepts NO RESPONSIBILITY for any changes that the supplier has not updated. Specific features such as bedding type or non-smoking rooms are simply a request and not guaranteed unless otherwise specified by the hotel. While most hotels will strive to honor your requests, neither Smile Travel nor the hotel will guarantee that your request will be honored.

Any changes or cancellations should be requested by calling customer service. A No-Show is when you fail to show up to check-in for your reservation without prior notification. If you are not going to check-in for your reservation you will need to contact the hotel directly. Depending on the hotel restrictions you may be charged penalties or lose the entire pre-paid or deposit amount of your booking.

Hotels may take up to 72 hours to return a confirmation number. The process starts when you book the hotel on our Site. We will send you an email stating that your reservation is confirmed. This is to let you know that we have received your request. If you do not receive any email communication from Smile Travels, please email at smiletravelsbd@gmail.com and include the confirmation number and a contact phone number. We suggest you reconfirm your hotel reservation 24 hours prior to check-in. In many cases, the hotel will not receive the actual guest name until 72 hours prior to arrival. Your reservation is secured and guaranteed once you have received the final confirmation email and or voucher. We recommend you contact the property within three (3) days of your scheduled arrival to confirm your details.

We reserve the right to be indemnified by you in full against all loss, costs, damages, charges, and expenses incurred by us as a result of any cancellation for any reason.

You must call Smile Travels if you have any issues during check-in or check-out. Many issues may be resolved by a simple phone call.

We and our service providers may collect Personal Information in a variety of ways. We may collect Personal Information through the Services, such as when you make a booking or register for a promotion. We may collect Personal Information from you offline, such as when you contact customer service. We may receive your Personal Information from other sources, such as public databases, joint marketing partners, social media platforms (including from people with whom you are friends or otherwise connected), and other third parties, to the extent permitted by applicable law.